Grapevine Jeweler

Accessibility Statement

Last reviewed September 26, 2026. This statement covers grapevinejeweler.com and appointments at our Grapevine office. How we handle personal information is in the privacy policy.

Grapevine Jeweler, LLC buys jewelry, diamonds, watches, gold, and designer handbags by appointment, in a private office, with one buyer. The same path has to work if you use a keyboard, a screen reader, a phone, or if you need the building, the conversation, or the written offer handled a particular way.

We aim for the Web Content Accessibility Guidelines (WCAG) 2.2, Level AA.
The site is partly there. We have not had an outside audit, and the scheduling window on the homepage is a third-party tool.
You can always call or text (817) 555-0196 or email [email protected] instead of using the website.
Tell us about access at the office before you come. We will describe the actual route, including when it is not step-free.

Our Commitment

Grapevine Jeweler wants people to be able to read what we do, book a time, reach the office, understand the offer, and leave with their decision intact. Disability is not a reason we will refuse an appointment or a lower offer. The offer is about the piece.

We take that to include the Americans with Disabilities Act and applicable state disability law, which require a place of public accommodation to make reasonable modifications and to communicate effectively. An appointment-only office is still a place people come to do business. This statement is how we describe the work, the gaps, and the way around a gap.

The Standard We Use

For the website, the target is WCAG 2.2 Level AA (opens in a new tab), published by the World Wide Web Consortium. Those guidelines ask that content be perceivable, operable, understandable, and robust. Level AA is the level we design and write toward, including the criteria added in version 2.2 that cover focus appearance, dragging movements, target size, and consistent help.

For the office, the standard is practical: a route you can use, a conversation you can follow, enough time, and an offer you can take in the form you need. Building codes and the ADA Standards for Accessible Design are what a renovation would be judged against. This statement does not claim the current suite has been surveyed against those standards.

Where the Website Stands

grapevinejeweler.com is partially conformant with WCAG 2.2 Level AA. Partially conformant means that some parts of the content do not fully conform to the standard. The pages we write — the homepage and these two statements — are built as plain HTML with styles we control. The parts we do not fully control, and the checks we have not finished, are listed under known limits.

We would rather publish that status than a badge that says the whole site has been certified. Nothing on this website is a certificate of compliance.

What the Website Does

These are in the pages now:

Language and zoom. Pages are marked as English. The viewport lets you pinch and resize. We do not disable zoom.
Structure. Each page has one main heading, then section headings in order. The homepage is divided into named regions (who you will meet, how a visit works, what we buy, and how to book). Header, main content, and footer are separate landmarks.
Keyboard. Links and buttons are real links and buttons. A visible focus ring uses the same metal color as the rest of the site, including on the dark header, hero, and footer, where the ring is lightened so it stays visible. These policy pages start with a “Skip to content” link that appears when you tab from the top of the page.
Text instead of pictures of text. Body copy is text, so a reader can follow it and a browser can resize it. The Grapevine Jeweler mark in the header is a drawing of the name; the home link carries the accessible name “Grapevine Jeweler home,” so the name is still announced.
Alternatives for images. Photographs that carry meaning have a text alternative. Decorative icons and purely visual crops are hidden from assistive technology. The map is a picture, and the street address is written beside it as text and as a link.
Color. Color is never the only cue. Links in this statement are underlined, not indicated by color alone.
Motion. Content is not held off-screen until a scroll animation reveals it. If your system asks for reduced motion, smooth scrolling and transitions are turned down.
Type. We use a geometric sans-serif for headings and a plain sans-serif for text, both hosted on our own server, with ordinary system fonts behind them if a file fails. Line length on these policy pages is kept narrow so a long notice is easier to read.
Help is in the same place. The phone number and the booking button stay in the header on every page. The footer links to this statement and the privacy policy on every page.
The booking form. On the homepage, “Book an appointment” opens a form on this site: a few open times, then your name, phone number, email, and an optional note. The fields are labeled. If JavaScript does not run, that button is an ordinary link to Cal.com.
These statements without scripts. The text of this page and of the privacy policy is in the HTML. If JavaScript does not run, you still get the policy, the address, and the phone number. The “open now” line falls back to the printed hours.

Browsers and Assistive Technology

We build for current versions of Safari, Chrome, Firefox, and Edge, on phones and on desktop computers, and for the screen readers that ship with those devices: VoiceOver on Apple systems and TalkBack on Android. Pages use standard HTML, CSS, and a small script for the hours line, the year in the footer, and, on the homepage, placement of the booking card.

We have not run a formal pass with JAWS or NVDA, and we have not certified the site against a particular browser version. If a combination you use does not work, that report is useful, and the phone and email paths below are the immediate route to an appointment.

Known Limits

These are the gaps we know about. Each one has a way around it.

The scheduler link on this page. The booking button here leaves our site and opens Cal.com. We do not write that window’s code, and we cannot promise it meets WCAG. The homepage form is ours. If either path is hard to use, call, text, or email, and we will book the time with you directly.
No skip link on the homepage. These policy pages have one. The homepage does not yet. From the top of the homepage, the first stops are the home mark, the phone number, and the booking button.
The homepage is long. It is a single page with several sections. Headings are there so a screen-reader user can jump by heading. We have not added an in-page menu of those sections.
Landing versions. The homepage can be filled in with different wording for gold, diamonds, watches, and similar visits. Those versions share the same structure. They have not each been reviewed line by line with a screen reader.
Advertising tags. Google Tag Manager is off. If we turn it on, a third party could inject content we would then need to recheck. The privacy policy describes that switch.
No outside audit yet. This statement is an internal review of the pages and the styles against WCAG 2.2. It is not a report from an independent auditor, and it is not a user test with a panel of people with disabilities. Both would find things this review missed.
Target size and contrast. We design type, buttons, and the focus ring to be readable and large enough to hit. We have not published a measured contrast audit of every color pair. The site uses a charcoal and gold palette.
Documents. We do not post PDFs on the website. The written offer you receive in the office is on paper. See below for other formats.
The office buildings. We will not describe either suite as accessible until that route has been checked and described accurately. Ask, and we will tell you about steps, doors, the elevator if there is one, restrooms, and parking at the office you are visiting.

Booking and the Office

An appointment is a conversation with one person, James, at one of two offices: Grapevine/Southlake, 1785 TX-26 Ste 200, Grapevine, TX 76051, or Fort Worth/Clearfork, 5049 Edwards Ranch, Fort Worth, TX 76109. Hours are Mon – Fri · 10am – 6pm, Saturday · 11am – 4pm, and Sunday · Closed.

When you book, by phone, text, email, or the scheduler, tell us what will make the visit work. Examples we can plan for:

A step-free route from the curb to the office, or a frank answer if the route has steps.
Where to be dropped off, and what parking is actually like.
A chair you can get into and out of, a table height, or room for a wheelchair, a walker, or a scooter to sit at the desk rather than transfer.
Extra time, a shorter visit, or a break.
A companion, an interpreter, or a support person in the room. Service animals are welcome.
Written notes if you are deaf or hard of hearing, or if you would rather read than listen. Text and email work for booking either way. We will write down the parts of the conversation you want in writing.
A quieter pace, one piece at a time, or the lights and the loupe explained before they are used.
A reader, if you want the offer read aloud, or a large-print copy of the figures.

If we cannot remove a barrier in the building, we will say so before you make the trip, and we will look for a reasonable alternative. That can mean meeting at a step-free place we both agree on, handling the conversation by video and then the pieces in a way that still lets you watch the evaluation, or taking more of the appointment by phone. We will not pretend a workaround is the same as an accessible front door.

You do not have to disclose a diagnosis. “I need the offer read aloud” or “I need to know about steps” is enough.

The Written Offer

The offer is on paper so you can take it home. It stays open for seven days unless the sheet itself gives a different period. You do not have to decide in the room.

Ask and we will also:

Read the offer aloud, line by line, including the description of the piece and the amount.
Go slowly, and repeat a figure.
Write the amount in large print.
Email a copy to an address you give us, so you can use your own reader or show it to someone you trust.
Explain any word on the page. The words should already be ordinary ones: what the piece is, what we will pay, how we will pay, and how long the offer lasts.

Declining is complete when you say no. You leave with your pieces. Nothing about how you read or hear the offer changes that.

If Something Gets in the Way

If a page, a button, a PDF we might send, or the office blocks you, tell us. Say what you were trying to do, the page address, and the browser or assistive technology if you know it. A phone call that simply says “the scheduler does not work with my reader” is a complete report.

Email: [email protected]
Phone or text: (817) 555-0196
Mail and office: Grapevine Jeweler, LLC
Grapevine/Southlake: 1785 TX-26 Ste 200, Grapevine, TX 76051
Fort Worth/Clearfork: 5049 Edwards Ranch, Fort Worth, TX 76109

We aim to acknowledge you within two business days, and to tell you what we will change or what alternative we can offer. A code fix can take longer than a booking change. Booking you without the broken step is the first priority. We will not ask you to explain your disability in detail in order to get that alternative.

If We Do Not Fix It

Please start with us, using the contacts above, so we can remove the barrier. If we do not, you can take it further:

File an Americans with Disabilities Act complaint with the U.S. Department of Justice at ada.gov/file-a-complaint (opens in a new tab), or call the ADA Information Line at 1-800-514-0301 (voice) or 1-800-514-0383 (TTY).
Contact your state's protection and advocacy system. They decide which matters they can take. We are not affiliated with them.

How This Statement Was Prepared

This statement was written by Grapevine Jeweler on September 26, 2026, after a review of the homepage, these policy pages, and the stylesheets against WCAG 2.2 Level AA. The method was an internal code and content review. It did not include an automated scan published as a score, a third-party audit, or a paid user test.

We will update the review date when we change the site in a way that affects access, when we close one of the known limits, or when a visitor’s report shows the statement is wrong. The date at the top is the date to trust.